Ask the right questions - 2 minute read

I'm in the middle of reading The Idea Factory: Bell Labs and the Great Age of American Innovation by Jon Gertner. It's a great book, and I highly recommend it. It's a brief history of Bell Labs from about 1900 to 1980, and it covers the inventions that were produced there (the vacuum tube, the transistor, coast-to-coast telephony, information theory . . . and counting! I'm only halfway through the book).

It also covers the process by which these discoveries and inventions were made. Here's my favorite passage so far:

" . . . some lawyers in the patent department at Bell Labs decided to study whether there was an organizing principle that could explain why certain individuals at the Labs were more productive than others. They discerned only one common thread: Workers with the most patents often shared lunch or breakfast with a Bell Labs electrical engineer named Harry Nyquist. It wasn't the case that Nyquist gave them specific ideas. Rather, as one scientist recalled, 'he drew people out, got them thinking.' More than anything, Nyquist asked good questions." (Gertner, p 135)

So the next time you hit a wall, go down the hall, get some coffee, and spend 10 minutes talking it over with a coworker,  You might just get the questions you were looking for!

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